Terms & Conditions

By using our website and online shop,you're agreeing to these terms. If you are unsure anything,feel free to get in touch with us.

Important Notice

This website, www.cashmere.com.hk (the “Website”) is operated by or on behalf of Carnival Alliance International Limited, registered in Hong Kong. In these Terms, when we refer to we, us, our etc, we are referring to Carnival Alliance International Limited. When we refer to you, we are referring to you, the customer. These Terms, and any Contract between us, are only in the English language.You can contact us by writing to us at the above address, by emailing sales@cashmere.com.hk  or by calling us on +852 2425 1363. 

Definitions

In these Terms, when the following words with capital letters are used, this is what they will mean: "Contract" means the contract formed in accordance with section "HOW A CONTRACT IS FORMED BETWEEN US" below for the purchase and sale of the Goods through the Website; "Goods" means the products (including, but not limited to, yarn, clothing, accessories and furnishings) which we make available for sale through the Website from time to time; "Event Outside Our Control" means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; "Order" means an order for Goods which you submit to us through the Website using our online ordering system; and "Terms" means these terms and conditions of sale.

Placing an Online Order

  1. In order to place an Order through the Website, you must be (i) a consumer; and (ii) over the age of 18 years. If you wish to purchase any goods or services on behalf of a business, please contact us using the details provided above.
  2. When you order any Goods through the Website, these Terms will apply to that Order. By using our website and online shop, you're agreeing to these terms. If you do not accept the Terms, then you will not be able to order any Goods through our Website.
  3. If we accept your Order, these Terms will form the basis of the Contract between us. Please see section "HOW A CONTRACT IS FORMED BETWEEN US" below for more information on how the Contract between us is formed. You should print a copy of these Terms or save them to your computer for future reference.
  4. It is your responsibility to ensure that the details of your Order are correct and accurate and that you provide us with all information relevant to your Order. Our order process allows you to check for and amend any errors before submitting your Order through the Website. You should note that we shall not be responsible for any errors which you make when inputting or submitting your Order.

How A Contact Is Formed Between Us

  1. When you place an Order through the Website, you are offering to buy those Goods from us. We will send you an acknowledgement e-mail shortly after you place your Order.
  2. If we accept your Order, we will send you an acceptance email which confirms (i) the details of the Goods, and (ii) the total order value (iii) your unique order number for reference.
  3. If we are unable to supply you with Goods, for example, because the Goods are not in stock, are no longer available, or because of an error in the price on the Website, we will .

Our Goods

  1. Whilst we display images of the Goods on the Website, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the Goods. However, we cannot guarantee that your computer's display of the colours accurately reflect the colours of the Goods. You should also note that images of the Goods on the Website may not be representative of the actual size of the Goods.
  2. For the purpose of the Contract, the quantity and description of the Goods will be set out in the confirmation.
  3. We reserve the right to alter the Goods or any relative specifications at any time. In such circumstances we shall notify you as soon as practicable by email and will not process

International Delivery

  1. We will do what we reasonably can to meet the estimated delivery date set out in the confirmation, with the Goods to be delivered to the country and address stated in the confirmation. However, please note that this date is only an estimate and may be affected by an Event Outside Our Control. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
  2. The Goods will be your responsibility from delivery and you will only own the Goods when we have been paid for them in full.
  3. Your Order may be subject to import duties and taxes and other charges which are applied when the delivery reaches the destination country. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. You are advised to contact your local customs office for further information before placing your Order.
  4. You must comply with all applicable laws and regulations of the destination country. We will not be liable or responsible if you break any such law.

Price And Payment

  1. The prices are stated on the Website in currency of the United States of America, and are inclusive of all taxes and other charges which we are obliged to charge under local law. The prices do not include the import duties and taxes and other charges which are referred to in section"INTERNATIONAL DELIVERY" above. We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, we will notify you by email and give you the opportunity to re-confirm your Order at the correct price.
  2. You must pay for the Goods at the time of submitting your Order. At the time being, we only accept payment through PayPal only.
  3. You may be subject to validation checks and/or third party authorisations depending on your method of payment.

Order Cancellation

  1. You may cancel a Contract at any time from the date of the confirmation until the date which falls 2 (two) working days (working days means that Saturdays, Sundays or public holidays are not included in this period).
  2. Cancellation will not be accepted after 2 (two) working days from the date of the Confirmation.

Returns

We do not accept refund, exchange or return of goods. In case of any disputes, we reserves the rights to make the final and non-disputable decicion.

Our Liability

  1. IF WE FAIL TO COMPLY WITH THESE TERMS, WE MAY BE RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THESE TERMS OR OUR NEGLIGENCE. WE WILL NOT HOWEVER BE RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF IT WAS AN OBVIOUS CONSEQUENCE OF OUR BREACH OR IF IT WAS CONTEMPLATED BY YOU AND US AT THE TIME WE ENTERED INTO THE CONTRACT.
  2. OUR LIABILITY TO YOU FOR BREACH OF CONTRACT, NEGLIGENCE, BREACH OF STATUTORY DUTY OR OTHERWISE ARISING FROM OR IN CONNECTION

Your Informations

We only use your personal information, which you provide to us in connection with your Order or for any other reason, in accordance with our Privacy Policy which can be found

Other Important Terms

  1. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract which are caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects our Contract with you we will contact you as soon as reasonably possible to notify you. Please note our obligations under a Contract will be suspended for the duration of the Event Outside Our Control.
  2. Each section of these Terms operates separately. If any of these sections (or any part of a section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or other parts of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.
  3. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
  4. We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.
  5. We may transfer our rights and obligation under a Contract to another organisation but this will not affect your rights or our obligations under these Terms. You may only transfer

Privacy Policy

Important Notice

Welcome to our website and thank you for order products on our website. We promise to protect your privacy. All information about your name, email address, phone number and shipping address that your fill on our website will be protected. Your email address provided will be for us to send you the order confirmation, tracking number and tracking website. We only share our shipping address and phone number with shipping company, and they can deliver the ordered item to your right address. Your phone number will be used for emergency communication in case if any issue about your order or delivery.

Delivery & Return

Freight Policy

We offer sales of various products, mainly through EMS delivery. Make sure your items, shipping address and the recipient's name, we are not responsible for lost goods.

Cancel Order Policy

If you want to cancel your order, please do within 2 working days (working days means that Saturdays, Sundays or public holidays are not included in this period) after you order, contact our customer service. After items are shipped, Sorry, we can not cancel orders. Thank you for your understanding.

Return Policy

We do not accept refund, exchange or return of goods. In case of any disputes, we reserves the rights to make the final and non-disputable decicion.